“1,200 branches of the Treasury have closed since 2007. Not this year, the government promised, because there is this obvious rage on the difficulty of access to public services”, states Antoine Lannuzel. “A motorhome overcomes this problem in Aisne with two women, Angélique and Émilie, trained in almost all administrations and who help people with their procedures“, adds the journalist of the quarterly We Tomorrow.
The newspaper paints a portrait of some of the 1,250 people welcomed by this itinerant service center in the first half of 2019, most of them elderly people suffering from electronics. It is the difficulty, the inability, even the inability, that a person encounters in using digital devices and computer tools. “88% of French people have a smartphone. 32% have already abandoned an online process because it was too complicated, so we are not ready to digitize the entire administration, which is planned for 2020 “, explains Antoine Lannuzel.
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